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24/7 Live Webchat Support Powered by Real People
At the heart of ChatWorx is its human-powered, 24/7 live webchat support, built to drive customer engagement, increase conversions, and never miss an opportunity — day or night.
Unlike AI bots, ChatWorx deploys trained real human agents, capable of managing personalized conversations, qualifying leads, answering inquiries, and guiding customers — all in real time.
Real Human Agents — Not Bots
Unlike bots or templated responses, our real human agents listen, empathize, and respond with care. We understand that every inquiry is personal — especially in healthcare, wellness, or service-based industries. Our chats feel like conversations, not transactions. That connection builds trust and strengthens your brand.
24/7 Global Availability
Your business doesn’t sleep, and neither do we. Our live chat agents are available 24 hours a day, 7 days a week — including weekends and holidays. Whether your customers are browsing at midnight or noon, there’s always a real person ready to help. This ensures no missed inquiries, ever.
Customized Scripts & Brand Voice
We don’t believe in one-size-fits-all responses.
Our team works closely with you to develop chat scripts that reflect your brand’s tone, values, and customer journey. From FAQs to handling objections, every word is tailored. The result? Conversations that feel authentic and aligned with your business.
Appointment Booking & Lead Capture
We go beyond answering questions — we take action. Our agents can book appointments, collect full contact information, and pre-qualify leads based on your criteria. This means your sales pipeline stays active even when your team is offline. It’s like having a 24/7 intake specialist working for you.
Comprehensive Performance Analytics
We offer comprehensive performance analytics to help businesses gain valuable insights into their operations. By leveraging advanced analytics tools, we empower businesses to make informed decisions and drive continuous improvement across their processes.
Personalized Digest E-mail Services
Our personalized digest e-mail services are designed to keep your audience informed and engaged. From curated content to targeted promotions, we deliver personalized e-mail communications that resonate with your audience and drive meaningful interactions.